Total Quality Management
The policy of quality management in the CPM Associates is present at all levels of our four divisions and it is an inseparable part of the global company management policy and its goals. We consider the Total Quality Management our highest priority and regard it the most esssential aspect of our company existence and its future successful development. The company's management is fully aware of the importance of implementation of the quality management system and its impact on the company`s current and potential clients, employees and co-workers.
TQM - Total Quality Management is the attitude, philosophy, but also a process that emphasizes personal responsibility of all employees who seek to improve continuously. TQM is a system consisting of organizational, administrative and technical procedures, methods, techniques and tools.
The concept of TQM is mainly focused on the customer and company’s own employees, respectively company’s associates, as well as business processes, work environment, goals and results. The whole company, all sections and people are involved in improving the quality of work. Managers, employees and associates are responsible for the company and the company bears responsibility for the people. TQM is an open system to which it is possible to include everything that can contribute to maximize the client satisfaction, their trust and minimize resources spent on errors and shortcomings.